Comments on: Promise the moon, and don’t even deliver Earth orbit? http://blog.rubikintegration.com/2009/08/04/promise-the-moon-and-dont-even-deliver-earth-orbit/ eCommerce Solutions for All! Sat, 04 Feb 2012 10:30:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://blog.rubikintegration.com/2009/08/04/promise-the-moon-and-dont-even-deliver-earth-orbit/comment-page-1/#comment-361 admin Tue, 25 Aug 2009 15:06:25 +0000 http://blog.rubikintegration.com/?p=217#comment-361 Well, I can totally see myself in your story. FYI, the sale reps I mentioned in the post never got back to me via email or phone. And Churbuck who commented above is supposed to be someone high ranked in Lenovo, I emailed him my feedback and never got a response even just to say thanks for the feedback. I guess next time I buy a new laptop, I know who to avoid: Dell and Lenovo. In any case, you may want to email him using the email address above. Well, I can totally see myself in your story. FYI, the sale reps I mentioned in the post never got back to me via email or phone. And Churbuck who commented above is supposed to be someone high ranked in Lenovo, I emailed him my feedback and never got a response even just to say thanks for the feedback. I guess next time I buy a new laptop, I know who to avoid: Dell and Lenovo.

In any case, you may want to email him using the email address above.

]]> By: Bridgette http://blog.rubikintegration.com/2009/08/04/promise-the-moon-and-dont-even-deliver-earth-orbit/comment-page-1/#comment-360 Bridgette Tue, 25 Aug 2009 15:00:46 +0000 http://blog.rubikintegration.com/?p=217#comment-360 I just had a very very bad experience with lenovo. Mind you, I am an IBM employee and have bought several IBM laptops for myself and family members. Recently, I bought a lenovo laptop for a family member, the X series tablet, it cost me about 1700USD. Well, I wasn't aware I needed to purchase a separate CD rom drive. I worked with a sales rep and he never mentioned that it was needed. 1 week after i place my order, the laptop arrives without a CD drive. I called lenovo & I tried to get in touch with the sales rep who handled my previous purchase. He never returned my call. So another sales rep helped me on the phone and told me to buy a base for the laptop. So I made that purchase. 1 week later I received the the base and it had an empty CD slot. I called again and I was told, that I had to buy the CD drive separately. At this point I am furious. Why couldn't any of the previous sales rep communicate that to me clearly the first time? So the third sales rep tells me he would work on resolving my problem with a supervisor and said he would call me back. He never called back. So today I called again to speak to a sales rep, who proposed a solution that was different from what the other sales rep told me yesterday. At this point I am not confident that any of the reps really know what they are talking about. The reps think i am just trying to avoid paying for another CD drive. Quite silly, since I have already paid quite a bit of money for a laptop that I cannot use. They fail to realize the inconvenience that their incompetent staff have caused me. This morning sales rep referred to my problem as human error. so basically i should deal with it. I called back to get an email address to lodge a complain to upper management and got a general websales email address. I am very disappointed. I am looking into how I can get the appropriate IBM folks aware of this. Right now I am thinking of returning the laptop & the base and buying another brand. This is really my last time buying any lenovo product. And I am going to make other people aware of this. If you cannot go the extra mile to make your customer's buying experience a good one, then you really don't need their business. I would go elsewhere to find another latop. I just had a very very bad experience with lenovo. Mind you, I am an IBM employee and have bought several IBM laptops for myself and family members.
Recently, I bought a lenovo laptop for a family member, the X series tablet, it cost me about 1700USD. Well, I wasn’t aware I needed to purchase a separate CD rom drive. I worked with a sales rep and he never mentioned that it was needed. 1 week after i place my order, the laptop arrives without a CD drive. I called lenovo & I tried to get in touch with the sales rep who handled my previous purchase. He never returned my call. So another sales rep helped me on the phone and told me to buy a base for the laptop. So I made that purchase. 1 week later I received the the base and it had an empty CD slot. I called again and I was told, that I had to buy the CD drive separately. At this point I am furious. Why couldn’t any of the previous sales rep communicate that to me clearly the first time? So the third sales rep tells me he would work on resolving my problem with a supervisor and said he would call me back. He never called back. So today I called again to speak to a sales rep, who proposed a solution that was different from what the other sales rep told me yesterday. At this point I am not confident that any of the reps really know what they are talking about. The reps think i am just trying to avoid paying for another CD drive. Quite silly, since I have already paid quite a bit of money for a laptop that I cannot use. They fail to realize the inconvenience that their incompetent staff have caused me. This morning sales rep referred to my problem as human error. so basically i should deal with it. I called back to get an email address to lodge a complain to upper management and got a general websales email address. I am very disappointed. I am looking into how I can get the appropriate IBM folks aware of this. Right now I am thinking of returning the laptop & the base and buying another brand. This is really my last time buying any lenovo product. And I am going to make other people aware of this. If you cannot go the extra mile to make your customer’s buying experience a good one, then you really don’t need their business. I would go elsewhere to find another latop.

]]> By: admin http://blog.rubikintegration.com/2009/08/04/promise-the-moon-and-dont-even-deliver-earth-orbit/comment-page-1/#comment-284 admin Sat, 08 Aug 2009 15:24:51 +0000 http://blog.rubikintegration.com/?p=217#comment-284 Hi David, Thanks for taking the time to read my complaint the previous day, and sorry for getting back a little late. Regarding the warranty service, I honestly don't care about it anymore, I got the new keyboard coming anyway and I'm happy (and the cost is quite cheap, frankly), but I sent you an email anyway. Hi David,

Thanks for taking the time to read my complaint the previous day, and sorry for getting back a little late. Regarding the warranty service, I honestly don’t care about it anymore, I got the new keyboard coming anyway and I’m happy (and the cost is quite cheap, frankly), but I sent you an email anyway.

]]> By: David Churbuck http://blog.rubikintegration.com/2009/08/04/promise-the-moon-and-dont-even-deliver-earth-orbit/comment-page-1/#comment-275 David Churbuck Thu, 06 Aug 2009 21:03:07 +0000 http://blog.rubikintegration.com/?p=217#comment-275 Sorry we disappointed you. Please email contact info me at david AT churbuck.com and I'll get you taken care of. David Churbuck VP Global Web Marketing Lenovo Sorry we disappointed you. Please email contact info me at david AT churbuck.com and I’ll get you taken care of.
David Churbuck
VP Global Web Marketing
Lenovo

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