Utilizing Branding For Small Businesses

Posted in Marketing October 6th, 2009 by admin - Be the first to comment

Small businesses commonly make the mistake of thinking that branding a method that can only be properly employed by large, multinational corporations. This is a misunderstanding that create a number of lost expansion opportunities for those looking to run a successful company. Branding is not just used as a way of competing with other huge companies that dominate the business world. It is a way of making yourself stand out amongst the local and Internet competition, against the sea of faces that make up the land of small businesses.

While there is a huge list of ways that you can utilize branding for your own venture, there are a few basic guidelines you can follow to correctly put it into context for a company of your size. Hopefully, using these tips will allow you to make that size grow exponentially, and give you the ability to expand into a greater competitor. Read more…

Keeping Customers Pleased With Your Service

Posted in Marketing September 10th, 2009 by admin - Be the first to comment

Unless you are in some industries where you wouldn’t want the customers return to you or have them tell good things about you, keeping customers happy is one of the utmost important tasks a business has to do. (BTW, if you know any industry falls into the above industries please let me know. Even the ‘death-care” industry cares about their customers).

customer service

customer service

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Promise the moon, and don’t even deliver Earth orbit?

Posted in Marketing August 4th, 2009 by admin - Comments (4)

I bought my Lenovo X200 tablet 3 months ago, and I absolutely love it to death, I love the design and the superb presale customer service and everything, until I got one key on my keyboard broken and requested for warranty service… This is what they told me after 3 weeks communicating back and forth to customer support reps:

Regret to inform you, for this case, management is unable to honour you for the keyboard part replacement.
It is due the requerst does not meet the replacement policy & criteria.

It is an industrial practice that machine which had physical impact does covered in warranty.

Again apologise, as I’m not be able to proceed to absorb the cost, as the request has been declined by the Management.
I appreciate for your co operation and kind patience.

I hope that our future service opportunities result in nothing less than your complete satisfaction. Read more…

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